Clientshare Pulse is an invaluable tool, not just for you, but also for your clients who want consistent communication from their suppliers. One secure, online location allows clients to access suppliers' business reviews with ease, and keep their fingers on the pulse of service delivery. They can also provide direct feedback, helping you as their supplier to clearly understand what it takes to get high scores.
6 STEPS
6 easy steps for a great client experience
1
Welcome message and video
Your client receives a personalised welcome to the review and can view a 30 second video from your Account Manager or Senior Leader.
Estimated time 1 min
2
Access Content
Here your client can access any files, in any format, from review decks to thought leadership to back up data.
Estimated time 1 min
3
Scores
Your client can score against standardised measures and give an NPS rating. Each time they do we even plant a tree on your behalf!
Estimated time 1 min
4
Actions
Clients can see that actions are assigned and who is owning them. Anyone with an action will also receive a calendar invite.
Estimated time 1 min
5
Leadership Feedback
You can ask your client a specific question or ask for feedback, meaning clients are closer than ever to your senior leaders.
Estimated time 1 min
6
Follow-up
In one click your client can ask for a follow up meeting with your leadership team - this is especially powerful when a client has an issue but doesn't feel listened to.
