Clientshare's
Whitepapers
The home of expert Customer Experience (CX) research publications, giving you the knowledge you need to build a stronger CXM strategy through effective Quarterly Business Reviews (QBRs).
White paper
The QBR Delusion
Buyers across the UK and US are becoming increasingly disillusioned with suppliers who deliver poor-quality Quarterly Business Reviews. Many feel like their suppliers are getting away with the bare minimum, and they won't hesitate to cancel contracts that don't provide evidence of their value.
Understand how buyers are feeling and discover what you need to do. Download the whitepaper today
Related resources
White paper
The QBR Delusion
Buyers across the UK and US are becoming increasingly disillusioned with suppliers who deliver poor-quality Quarterly Business Reviews. Many feel like their suppliers are getting away with the bare minimum, and they won't hesitate to cancel contracts that don't provide evidence of their value.
Understand how buyers are feeling and discover what you need to do. Download the whitepaper today
Related resources
White paper
The QBR Delusion
Buyers across the UK and US are becoming increasingly disillusioned with suppliers who deliver poor-quality Quarterly Business Reviews. Many feel like their suppliers are getting away with the bare minimum, and they won't hesitate to cancel contracts that don't provide evidence of their value.
Understand how buyers are feeling and discover what you need to do. Download the whitepaper today
Related resources
White paper
The QBR Delusion
Buyers across the UK and US are becoming increasingly disillusioned with suppliers who deliver poor-quality Quarterly Business Reviews. Many feel like their suppliers are getting away with the bare minimum, and they won't hesitate to cancel contracts that don't provide evidence of their value.
Understand how buyers are feeling and discover what you need to do. Download the whitepaper today
Related resources
Download our research whitepaper, 'The QBR Frustration'
We interviewed 100 senior leaders of B2B enterprises across the Logistics, FM, Contract Catering, IT, RPO and BPO sectors from the UK and US. The research reveals the failures of today's QBRs and highlights the urgent need for better business conversations. Learn more about where you can improve your QBRs to protect your margin and grow relationships with buyers today.