James Ward
Founder & CEO, Clientshare
James’ background is in business-to-business (B2B) relationships. He launched Clientshare with the vision to help B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust and deliver exceptional Business Reviews. Today Clientshare is used by 1-in-3 FTSE100 companies. Previously he was at Xerox Corporation leading the financial and professional services sector.
Maggy Thorvardardottir
Director Global Service Management Practice, Ricoh Global Services
Maggy is Global Service Management Director at Ricoh Global Services, based in The Netherlands, and has extensive experience spanning support and service delivery. With a long history in Ricoh services, Maggy is dedicated to fostering collaboration across cultures, empowering teams, and aligning people and processes to deliver outstanding service excellence.
Doug Janikiewicz
Managing Director, CBRE Global Workplace Solutions, EMEA
Doug is an internationally experienced Director who has successfully led substantive and transformational change across a range of businesses. Currently at CBRE Global Workplace Solutions, Doug leads diverse teams to deliver complex and challenging projects, and has a wider focus on sustainability, asset management and safety.
The QBR Frustration:
Uncovering current QBR failures and the urgent need for better business conversations
At its core, the QBR should be seen as a space for collaboration and an opportunity for suppliers and buyers to have more meaningful business conversations.
85% of B2B suppliers say that enhancing their QBR process would help them retain more customers. 87% believe they could unlock greater upsell and cross-sell potential by consistently engaging the right stakeholders in reviews. Meanwhile, 80% warn that failing to demonstrate ongoing value through QBRs puts their margins at risk.
Our whitepaper highlights the main challenges suppliers face - featuring insights from senior leaders in enterprise organisations - and outlines practical steps to overcome them.
