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The QBR

Frustration

New research reveals today's QBR failures and the urgent need for better business conversations. Across the board, there is recognition from senior leaders that Business Reviews are a critical point within the supplier-buyer relationship. However, current processes are falling devastatingly short of expectations from both suppliers and buyers.
Discover what B2B suppliers need to do to improve their QBRs to retain and grow relationships with their buyers. Download the whitepaper today:

80%

of suppliers say they risk erosion of their profit margins if they can't demonstrate consistent value to their buyers.

86%

of suppliers know their buyers' expectations of review meetings have increased over the past two years.
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THE QBR FRUSTRATION: 

Uncovering current QBR failures and the need for better business conversations

At the simplest level, suppliers and buyers need to start thinking about QBRs as a forum for collaboration and better business conversations.

 85% of B2B suppliers believe that improvements to their QBR process would increase customer retention. 87% believe that they could generate more upselling and cross-selling opportunities if they could consistently reach the right stakeholders with reviews. And 80% say they risk margin erosion if they can't demonstrate consistent value to their buyers via QBRs.

Our whitepaper reveals where the challenges are for suppliers, according to senior leaders in enterprise businesses, and how to tackle them. Download it today.

85%

of suppliers believe that improvements to their QBR process would increase customer retention.

71%

of suppliers point to QBRs/regular review meetings as their top opportunity to evidence value and innovation to buyers.

Clientshare has built the world's leading Business Reviews platform

Our platform helps B2B enterprises across FM, Logistics and Process Outsourcing to prove consistent value and innovation. Pulse digitises the Quarterly Business Review process, giving businesses the tools to create and deliver standardised high-quality reviews, and measure feedback, CSAT and NPS easily across all accounts. Pulse also provides risk analysis dashboards to help senior leaders act based on data-driven insights.

1-in-2 FTSE 100 and 1-in-3 S&P companies already use Clientshare Pulse.

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