ROI Calculator
This model calculates the Return on Investment (ROI) through using our digital Quarterly Business Reviews platform, Pulse. The calculator is driven by data from 1,000s of reviews across Enterprise and Mid-Market businesses and instantly shows how fixing your Review process can deliver real and rapid ROI.
How do I use it?
The Pulse ROI calculator shows the impact of using Pulse on NPS scores, churn and growth. Simply fill out the boxes below and press calculate to see the Return on Investment of implementing Pulse across your business. If you do not know all the information, please use the pre-populated averages – these can be overwritten with your own numbers. You can also speak to our team who can provide industry benchmarks for NPS the Review process.
How is it calculated
Across 4 key B2B sectors in Enterprise and Mid-Market businesses, 15,000 recipients and over 5,000 reviews, Clientshare has an unrivalled understanding of what makes successful Quarterly Business Reviews. We've established Return on Investment benchmarks with Industry Leading companies and have proven that by fixing the QBR process you will drive improved NPS leading to better financial results.
Pulse | ROI Calculation
Without Pulse | With Pulse | |
---|---|---|
Passive | ||
Promoters | ||
Detractors | ||
NPS |
Passive Revenue | £ | £ |
Promoters Revenue | £ | £ |
Detractors Revenue | £ | £ |
Churn Rate | |||
£ | £ | £ |
Growth (Existing) | |||
£ | £ | £ |
Impact of Existing Growth vs Churn | £ | £ | £ |
Net Revenue | £ | £ | £ |
Results
WHAT THE RESULTS SHOW
The ROI results centre around the impact on retention and growth.
Without pulse | With pulse | |
---|---|---|
% Churn | ||
Reduction in Churn | £ | |
% Account Growth | ||
Increase in Growth | £ | |
Increase in Revenue | £ | |
Increase in Profit | £ | |
Predicted NPS |
Results
What the results show
The ROI results centre around the impact on retention and growth.
Increase in
Revenue
Reduction in
Churn
Increase in
Profit
Increase in
Growth
% Churn
Without Pulse
With Pulse
% Account Growth
Without Pulse
With Pulse
Predicted NPS
Without Pulse
With Pulse