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Clientshare

Pulse

The world's leading Business Reviews platform for B2B enterprises. Use across your accounts to gain client feedback, uncover problems, and identify opportunities for growth, through live risk analysis dashboards.
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What is Clientshare Pulse?

82% of your buyers have cancelled a contract because they felt their supplier didn't deliver enough value and innovation.

Pulse gives your business the tools to create, deliver, measure and act on reviews and feedback, and deliver insights to senior leaders so they can uncover problem accounts and identify opportunities to grow. 

Find out why Clientshare is already used by more than 1-in-2 FTSE 100 companies today.

How Pulse works

CREATE

Combine Quarterly Business Reviews, CSAT & NPS

1

Easily create standardised, consistent and professional Business Reviews across all your accounts.

2

Digitise your Quarterly Business Review process and automate both CSAT and NPS.

3

Optimise your QBRs with the tools to create personalised videos, leadership messages and add insights & innovation.
Jason_Bendell_Chartwells_Compass_Headshot_Customer_New
"Using Pulse has enabled us to reduce the number of renewals that have been put out to tender by over 85% because we are able to show our clients the value we deliver"

Jason Bendell, Partnerships Director, Compass Group

DELIVER

Give your clients an outstanding User Experience

1

Deliver your Quarterly Business Reviews directly to every key stakeholders at each client.

2

Get better response rates and more client feedback through combining Quarterly Business Reviews with CSAT and NPS.

3

Open up direct communication between client stakeholders and your senior leaders.
Maria de Cabo Ramos Emcor UK
"We use Pulse to give our customers the chance to voice their thoughts in a consistent way, providing an extra resource alongside the traditional methods of providing feedback."

Maria de Cabo Ramos, Senior Customer Experience Manager, EMCOR UK

MEASURE & ACT

Unique risk analysis dashboards & alerts

1

Alerts to uncover accounts at risk of churn so you can act in time.

2

Dashboards to pinpoint your best opportunities for growth.

3

Insights to protect margins at renewals and renegotiate on value not price.
Dan_Eckett_SEKO_Logistics_Headshot_Customer
"The regular reviews and consistent workflow of Pulse ensure we keep our clients as up to date as possible on our progress. Pulse helps us gather regular feedback and NPS scores to act quickly, adding significant value."

Daniel Eckett, Client Solutions, Group Director UK&I, SEKO

"Clientshare has made it easier to pinpoint accounts that might need hypercare or are ready to grow."

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Alistair McVicar
Director of Large Account Sales | CEVA

"Pulse opens up a communication channel with the client teams that we previously didn’t have."

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Lucy Masterton
Business Analyst | Menzies Distribution

"Our customers have noted improvements to their Business Reviews with the implementation of Pulse."

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Ben Snutch
Chief Customer Officer | Go Inspire

What's the ROI of Pulse for your business?

Our customers have seen great results, try our ROI calculator and see what it can do for you.

+5%

retention

+15%

upselling

+26

NPS
QBR discussion guide

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.