The world's leading Business Reviews platform
Business Reviews are tracked, recorded and available to both you and your client including the names of all attendees.
A clear record over time in one secure location that supports all file types including video.
Know the health of every account
Keep your finger on the pulse of all accounts: learn from top performers and address challenges before they become bigger problems.
Make sure customers see the best side of your business
Standardise how you evidence success, communicate how your innovations bring your brand to life and prove your value.
Deliver Quarterly Business Reviews consistently
Stay close and connected to every customer - not just your major accounts - by providing consistent communication and content they can trust.
Be in control with our QBR platform Pulse
Risk Analysis Dashboards
Leaders and Account Managers can gain insight from customer ratings on every account, across five simple but powerful areas: value for money, quality of service, strength of relationship, quality of reviews, Net Promoter Score (NPS).
Client Feedback and Net Promoter Score (NPS)
Gain invaluable insight from your customers as they respond to Quarterly Business Reviews (QBRs) including messages from your Leadership Team and Account Managers. As all ratings and feedback are located in one secure, online location, it makes it easy for both you and your customers to engage with the content.
Quarterly Business Reviews Workflow
Account Managers can deliver Quarterly Business Reviews consistently, ensuring nothing is lost or misplaced in emails. Actions are documented and tracked, safeguarding the integrity of the relationship.
Personalised video and leadership messages
Make every Quarterly Business Review memorable with easy-to-create videos that Account Managers and Leaders can upload every time – avoid being faceless; humanise the experience.
The story behind our QBR platform Pulse
Clientshare launched its Premium platform in 2017 to address a gap in the market for digital tools that allow suppliers to better manage their customer relationships. Success started with corporates, who recognised the benefits of applying this technology to improve efficiency and renewal rates on their more complex accounts. Our Quarterly Business Reviews platform, Pulse, was introduced in 2020 in response to requests from many existing customers who wanted an easy-to-use platform that focuses on delivery of Quarterly Business Reviews, CSAT and NPS and powerful data analysis.
"We are now able to standardise the whole business reviews process and client feedback through Clientshare which has given us more control over our accounts and made it easier to pinpoint accounts that might need hypercare or are ready to grow."
Alistair McVicar, CEVA Logistics
"Clients that we previously sent annual surveys to, who never responded, have responded to our regular Clientshare reviews. Having just a few key questions and the chance to leave written feedback is hitting a completely different note with our clients."
Jason Bendell, Compass Group
Trusted by forward-thinking teams, worldwide
