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Digital QBRs for
IT Outsourcing

Distinguish your IT Outsourcing business by fostering exceptional client relationships within the industry. Clientshare is the exclusive Quarterly Business Reviews platform tailored to IT Outsourcing enterprises, providing data-driven insights, giving full account-health transparency, and uncovering new avenues for growth.
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Prove value and innovation
with world class QBRs

The IT Outsourcing industry faces a raft of constant challenges, including new and expanding cyber security threats, data protection imperatives, a skills gap for top talent, and much more. It's increasingly difficult for IT Outsourcing providers to meet, let alone exceed, client expectations – yet those who consistently demonstrate how they stand apart from the competition are rewarded with contract renewals.

Clientshare is already used by 1-in-2 FTSE 100 companies.

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"Pulse drives client value as we're able to adjust and respond to feedback "

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"The whole workflow is just really easy to use and delivers consistent high quality business reviews every time."

Read customer stories

How our QBR platforms works for
IT Outsourcing

Our platform assists IT Outsourcing providers like yours in efficiently managing their entire Quarterly Business Reviews process. It gives you the tools to create and deliver high-quality review for your clients, measures feedback, and presents you with dashboards where you have visibility over the health of all your client accounts. Our data-driven insights empower senior leaders in the IT Outsourcing sector to make informed decisions, mitigate risks, and discover new growth opportunities.

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CREATE

Combine Quarterly Business Reviews, CSAT & NPS

  • Create standardised, consistent and professional Quarterly Business Reviews across all your accounts

  • Increase the client experience with our personalised video tool, leadership message feature and easily add insight & innovation

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DELIVER

Deliver outstanding UX for your clients

  • Improve client feedback and response rates by including CSAT and NPS with your QBRs while evidencing value and innovation

  • Deliver your QBRs directly to all key stakeholders within each client account

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MEASURE & ACT

Unique Risk Analysis Dashboards and alerts

  • Uncover accounts at risk of churn with data-driven insights and custom alerts so you can act in time

  • Identify new growth opportunities and insights to protect margins at renewals and renegotiate on value not price

5 Benefits Of Quarterly Business Reviews (QBRs) For IT Outsourcing

In IT Outsourcing, staying ahead of the game is paramount. One of the most effective tools in our arsenal? Quarterly Business Reviews (QBRs). These regular check-ins aren't just another corporate ritual; they're the secret sauce to nurturing strong client relationships, reducing contract churn, discovering growth opportunities, strategic planning, and proving extra value to clients. In this blog, we'll explore the five most lucrative benefits of Quarterly Business Reviews (QBRs) for IT Outsourcing.
Martin_Hess

"I love being able to share a message with our clients each quarter as part of the reviews package. It becomes a very natural part of the process. We have had great feedback from our clients to the short personal video messages from the accounts team too. The whole workflow is just really easy to use and delivers consistent high quality business reviews every time."

Martin Hess, Telefonica Tech

QBR discussion guide

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.

Calculate the ROI of using our QBR platform in your business

Our customers have seen great results, try our ROI calculator and see what it can do for you.

+5%

retention

+15%

upselling

+26

NPS

Book a Demo

Talk to someone from our great team that would love to show you the platform and see how Clientshare can help you increase your retention and growth.

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