James Ward
Founder & Managing Director, Clientshare
James’ background is in business-to-business (B2B) relationships. He launched Clientshare with the vision to help B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust and deliver exceptional Business
Reviews. Today Clientshare is used by 1-in-3 FTSE100 companies. Previously he was at Xerox Corporation leading the financial and professional services sector.
Claire Fields
Director of Strategic Partnerships, OCS Group UK
Specialising in client relationships for the past eight years, Claire currently focuses on the cleaning, retail and corporate sectors. Claire is leading OCS’s strategic relationships with key partners within these industries, as well as leading on the wider customer experience strategy. OCS Group is a global facilities services business across the UK, Europe, APAC and Middle East regions.
Jon Boden
Business Unit Director, CEVA Logistics
Jon leads CEVA Logistics’ operations in the healthcare and technology sectors and has worked with Clientshare’s Pulse product from day one. Jon has dedicated the past four years to improving CEVA Logistics’ customer relationships and streamlining their operations. CEVA Logistics is a world leader in third-party logistics, providing and operating transportation and supply chain solutions for large or medium size companies.
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The QBR Delusion:
EXPOSING THE DEVASTATING IMPACT OF POOR QBRs ON REVENUE, RELATIONSHIPS AND RETENTION
This research reveals how many suppliers are suffering customer churn and loss of revenue as a result of poor-quality QBRs.
88% of buyers state that suppliers aren’t demonstrating enough evidence of value and innovation in QBRs. 60% believe their suppliers are getting by on delivering the bare minimum. And 82% have cancelled a contract because they felt their supplier didn’t deliver enough value and innovation.
Our whitepaper reveals the critical importance of QBRs in growing revenue, relationships and retention.
