Facilities Management

The Facilities Management marketplace is a huge industry, but it’s tough to stand out from the crowd; the need to adapt and innovate is more important than ever.

Our Quarterly Business Reviews platform helps Facilities Management enterprises, such as OCS, CBRE and Mitie, to evidence value and innovation to their clients. By digitising your QBR process, you can easily create and deliver standardised QBRs, consistently report on your added value, and gather and measure client feedback and NPS. All your client health data will be presented on expertly tailored Risk Analysis Dashboards to make sure you can act according to their ever-changing needs and consistently prove your unique value.

1-in-2 FTSE 100 companies already use Clientshare, we work with 7 out of the top 10 FM companies and are growing every month.

“It makes total sense to roll Pulse out across our entire business.”

Read customer stories

“Clientshare allows us to measure satisfaction and engagement using the in-built platform analytics.”

Read customer stories

CREATE

Combine Quarterly Business Reviews, CSAT & NPS

Create standardised, consistent and professional Quarterly Business Reviews across all your accounts
Increase the client experience with our personalised video tool, leadership message feature and easily add insight & innovation

DELIVER

Deliver outstanding UX for your clients

Improve client feedback and response rates by including CSAT and NPS with your QBRs while evidencing value and innovation
Deliver your QBRs directly to all key stakeholders within each client account

MEASURE & ACT

Unique Risk Analysis Dashboards and alerts

Uncover accounts at risk of churn with data-driven insights and custom alerts so you can act in time
Identify new growth opportunities and insights to protect margins at renewals and renegotiate on value not price

“Putting the customer at the heart of all we do is the cornerstone of Carlisle. We are working with Clientshare to deliver upon this core value of our business. We were missing out on opportunities to prove how our values are reflected in the delivery of our services. Clientshare is now deployed across all of our top accounts. It has standardised our coverage on our most important accounts whilst helping us to deliver on our core values as a business all in one secure centralised platform.”

Paul Evans, Carlisle Support Services

“Clientshare has been greatly received by our clients and there are obvious benefits. The business review workflow has allowed us to send consistent reports to our clients and opened up a new line of communications and feedback. We used to send out a loyalty survey a few times per year, but we weren’t getting the traction we wanted. We needed better conversations and that’s how we landed on Clientshare.”

Jason Bendell, Compass Group

“The tool is much easier than sending reviews and comments via email, and then manually gathering and sharing client feedback. It makes total sense to roll Pulse out across our entire business.”

Chris Woods, OCS

“Use of Clientshare fosters collaboration and communication between all levels of staff and allows us to measure satisfaction and engagement using the in-built platform analytics.”

Paul Murphy, Andron FM

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.

Digital QBRs for
Facilities Management

Evidence value and innovation and measure risk with our digital QBR process

“It makes total sense to roll Pulse out across our entire business.”

“Clientshare allows us to measure satisfaction and engagement using the in-built platform analytics.”