Clientshare Pulse is the world's leading business reviews platform, used by 1-in-2 FTSE 100 and 1-in-3 S&P companies.
Working with B2B enterprises across the Logistics, Facilities Management and Business Process Outsourcing sectors, Pulse helps businesses grow and retain contracts, identify accounts at risk and accurately track customer sentiment.
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“Pulse has enabled us as a senior leadership team to be able to jump on client queries at the right time. We can set up alerts and notifications to see client comments and scores when we need to. Even if we think or assume a client is happy, sometimes their scores haven't been where we think it would be. Clientshare gives us the power to have the right conversations to reduce the risk of churn.”
"Clientshare is Guidant’s global platform for client engagement and has been instrumental in key contract retention and growing Guidant’s credibility within client accounts. Whitespace selling opportunities have been created as Guidant has evidenced their value.
Since 2016 Clientshare has helped Guidant Global to achieve a retention of 98%."
"The visibility Pulse provides alongside the ability to monitor client sentiment is invaluable to us."
"The tool is much easier than sending reviews and comments via email, and then manually gathering and sharing client feedback."
"Using Pulse allows us to demonstrate clearly that we care about what the customer has to say, that we will listen to them and, most importantly, act on their insights.
We can show how our NPS and customers’ satisfaction improves over time, enabling us to demonstrate the value we add."
"The Pulse tool has become a key selling point for our tenders or when talking to potential new clients. It shows that we offer our clients the opportunity to give us regular feedback, that we care about what our clients think about us and that we will take immediate action. That's pretty powerful."
"Pulse drives client value as we're able to adjust and respond to feedback, and it's rewarding for our teams when they get recognised by the client."