Webinar: B2B Customer Experience for IT Managed Services Companies

Fraser Cameron
October 28, 2019

Blog thumbnail - webinar james and fraser

What makes IT Managed Service companies stand out in their marketplace? If they have already correctly positioned their Price, Product, and Service... what else could they utilise to gain a Competitive Advantage?


This question is now being answered, in the form of Customer Experience (CX). Today, leading IT Managed Service companies recognise the importance of CX to retaining & growing contracts, at healthy margins. 


Here at Clientshare, we work closely with IT Managed Service companies and understand what makes one business stand apart from another. In the webinar below, our MD and Commercial Director discuss how effective adoption of good CX practice can increase retention rates by 18%. They present you how easy and affordable methods, including Clientshare, can make a real difference to your results.

 



Clientshare is a quarterly business reviews platform that helps large enterprise companies retain and grow contracts. Clientshare works with the likes of Interserve, Xerox, Guidant Global and CH&Co helping improve buyer-supplier relationships.
QBR discussion guide

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.