We are proud to announce that we have experienced continued impressive growth for Clientshare Pulse, our industry leading Quarterly Business Reviews (QBRs) platform, delivering over 120% YoY growth at the end of Q3.
James Ward, Clientshare Managing Director
"We work with businesses who recognise that QBRs can unlock growth and protect revenue. They’re using Pulse to create and deliver reviews, measure risk and act on feedback - leading to real ROI.”
Our success has been driven by our laser focus on mid-market and enterprise businesses across 4 key sectors, BPO, ITO, FM and Logistics and by delivering clear client ROI. Clientshare now works with 7 of the top 10 UK FM businesses including ISS, Compass and OCS. Our growth has seen expansion of our London Headquarters and an increase in engineering resources supporting the Pulse product including recently making the platform available in multiple European languages to help a growing international client base. We are also hiring new sales representatives to support a growing US business where we expect to grow significantly in 2024.
“Customer Experience is now a source of serious competitive advantage in the B2B enterprise space, and the QBR is now the single best opportunity to bring to life achievements, however, most companies' review process is analogue, inconsistent and they are frustrated at leaving millions on the table time and time again.
We’re working with businesses who recognise that the QBRs can unlock growth and protect revenue and they’re using our platform to create reviews, deliver them to key stakeholders, measure risk, NPS, CSAT and act on any feedback. This is leading to real ROI – a big increase in NPS, uncovering upselling opportunities and of course getting early warning of potential churn so they can do something about it” - James Ward, Clientshare Managing Director
We expect a record October and a strong finish to Q4. There are already talks about ambitious plans for 2024 expansion.