Clientshare
The world's leading
Business Reviews platform
Stop losing clients and start growing with Clientshare Pulse – the only Quarterly Business Reviews platform for B2B enterprises. With our risk analysis dashboards driven by client feedback, uncover problem accounts and identify opportunities to grow.
What do we do?
At Clientshare, we have built the world's leading Business Reviews platform, Clientshare Pulse.
Pulse gives businesses the tools to create, deliver, measure and act on client reviews and feedback. It provides insights to senior leaders so they can uncover problem accounts and identify opportunities to grow.
Meet our leadership team
James Ward
Founder & Managing Director
James’ background is in business-to-business (B2B) relationships. He launched Clientshare realising that the dialogue between buyers and suppliers simply wasn’t good enough in today’s digital economy. Previously he was at Xerox Corporation leading the financial and professional services sector. Outside of work he loves playing hockey and squash.
Lucy Kirby
Commercial Director
Lucy joined Clientshare in 2022 and leads the Commercial function, responsible for new business and driving account growth across the business. She comes from 10 years of strategy consulting experience at EY and Slalom, specialising in customer strategy and technology across the public, defence, pharmaceutical and technology sectors. Her work on the government defence export strategy was presented directly to the Prime Minister’s Office. Outside of work, she enjoys playing the cello and piano, tennis and scuba diving in far flung locations, as often as possible.
David Griffiths
Financial Director
David spent 13 years at the BT Pension Scheme, the largest corporate pension scheme in the UK, during which time he undertook a wide range of investment management roles, including leading the asset allocation and responsible investment functions. Prior to this, he was with the Financial Services Authority. He holds a Ph.D. in Economics and a Masters in International Business. Outside of work he enjoys cycling and, if pushed, running.
Maria Rangin
Head of Marketing
Maria has spent the last decade building marketing departments for high-growth tech start-ups. Focused on everything from establishing strong brand foundations, to building and implementing inbound lead generation strategies, she is a 360 marketer with experience working in contech, martech and SaaS businesses. Now she's taking on a key role at Clientshare to lead our inbound growth. When not glued in front of the laptop, Maria loves nature, travel and a really nice beer garden.
Matt Childs
Head of Engineering
Matt leads our Engineering team, promoting a product engineering mindset to quickly fulfil customer needs while ensuring a stable and secure world-class service. He brings extensive experience in Engineering Leadership, Product Development, DevOps, Cloud, and Security. Previously, Matt served as VP of Engineering at a B2B startup and held various software engineering roles in a consulting capacity. Outside of work, Matt enjoys outdoor activities such as walking, running, and cycling, as well as traveling.
George Heron
Head of Customer Success
With a background working in Customer Success across multiple sectors, George is an expert in delivering customer growth and improving retention rates. As one of Clientshare's earliest employees, he was integral in building, and now leading, our Customer Success team. Outside of work George enjoys music, hiking and generally getting outdoors as often as possible.
Claire Beasley
Head of Implementation
Claire brings over 20 years of experience in service excellence and project management to her role. She has a proven track record of driving successful change initiatives within scale-ups and across global enterprises, deploying new services, legislation, policy changes and SaaS. Claire is committed to delivering projects with precision and efficiency, fostering strong business relationships to achieve effective product mobilisation and long-term success. Outside of work, Claire enjoys yoga and music and can often be found at various festivals with her family and friends.
Helen Ectors
Head of Global Accounts
Helen comes to Clientshare's leadership team with over 18 years experience in delivering customer growth and driving customer experience through insight-driven innovation and smart technology. Working with Fortune 100 companies across multiple sectors, she is a respected and trusted strategic partner. Committed to driving Clientshare's growth to the next level by fostering a deeply collaborative and engaged culture, Helen knows from experience that 'we' surpasses 'me'. To relax, she attends as many classical music concerts as possible and loves playing the clarinet and practicing the piano.
Joe Brownill
Head of Demand Generation
Joe leads the Demand Generation team who are responsible for accelerating outbound growth. His expertise ensures that prospective B2B enterprises fully grasp the transformative benefits of digitising their business review processes. Since joining Clientshare in 2019, Joe has been instrumental in establishing and refining our Demand Generation department and its core strategies. Beyond his professional achievements, Joe is an avid hockey player, enthusiastic cyclist, part-time runner and hiker.
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Download our research whitepaper, 'The QBR Delusion'
We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.