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Today 30% of accounts churn for reasons that are within your control.

Our Quarterly Business Reviews platform increases retention by enabling B2B enterprises to uncover accounts at risk of churn and identify new growth opportunities. Pulse digitises the Quarterly Business Reviews process, gives businesses the tools to create and deliver standardised high-quality QBRs, measure feedback, CSAT and NPS easily across all accounts and provides risk analysis dashboards to help senior leaders act based on data-driven insights.

Find out why Clientshare is already used by more than 1-in-2 FTSE 100 companies.

Problems we hear

Quality Business Reviews only happen with a small number of clients

Quarterly Business Reviews have limited reach, typically only seen by 1 – 2 people

Quarterly Business Reviews lack clear outcomes & actions to enable growth

No structured way for customers to consistently give feedback

Leadership has minimal visibility into account activity & performance

What if...

All your accounts, big & small, received a high-quality, personalised review

6+ people, including contract renewal decision makers, saw your Quarterly Business Reviews

You had better business conversations with a standardised review structure

Consistent feedback came from reviews, including NPS & written comments

Leadership dashboards & data showed you the performance of every account

Get started

“Pulse has enabled us as a senior leadership team to be able to jump on client queries at the right time. We can set up alerts and notifications to see client comments and scores when we need to. Even if we think or assume a client is happy, sometimes their scores haven't been where we think it would be. Clientshare gives us the power to have the right conversations to reduce the risk of churn.”

Jason Bendell, Compass Group

"Clientshare is Guidant’s global platform for client engagement and has been instrumental in key contract retention and growing Guidant’s credibility within client accounts. Whitespace selling opportunities have been created as Guidant has evidenced their value.

Since 2016 Clientshare has helped Guidant Global to achieve a retention of 98%."

Simon Blockley, Guidant Global

"The tool is much easier than sending reviews and comments via email, and then manually gathering and sharing client feedback."

Chris Wood, OCS

"We were looking for a way to get more consistent and reliable data across our client accounts. We believe Clientshare Pulse will help us get clear visibility of the health of our clients, highlight any areas for improvement within specific accounts as well as continuing to build the relationships we have with our clients.”

Tony Taylor, National Express Transport Solutions

"The Pulse tool has become a key selling point for our tenders or when talking to potential new clients. It shows that we offer our clients the opportunity to give us regular feedback, that we care about what our clients think about us and that we will take immediate action. That's pretty powerful."

Daniel Eckett, SEKO Logistics

"Pulse drives client value as we're able to adjust and respond to feedback, and it's rewarding for our teams when they get recognised by the client."

Jonathan Leaper, XEROX

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.

The world's leading Business Reviews platform

Stop losing clients and start growing with Clientshare Pulse – the only Quarterly Business Reviews (QBRs) platform for B2B enterprises. With our risk analysis dashboards driven by client feedback, uncover problem accounts and identify opportunities to grow.

Do you know if your clients are happy?​

upselling

retention

NPS

More testimonials

Problems we hear

What if...

How it works

CREATE

DELIVER

MEASURE & ACT

CREATE

Combine Quarterly Business Reviews, CSAT & NPS

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DELIVER

Deliver outstanding User Experience for your clients

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