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The world's leading Business Reviews platform

Stop losing clients and start growing with Clientshare Pulse – the leading Quarterly Business Reviews (QBR) platform for B2B enterprises.

Use our risk analysis dashboards, driven by client feedback, to uncover problem accounts and identify opportunities to grow.

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What our customers say about us

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Do you know if your clients are happy?

Staying close to customers is more important than ever. Our research shows that 71% of your buyers feel QBRs are the key moment in a relationship, however, a staggering 82% have cancelled a contract due to poor QBR and feedback processes.

Today, the most successful B2B suppliers make Business Reviews and customer feedback a cornerstone of their retention and growth strategy.

Our world leading Business Reviews platform enables enterprise businesses to uncover accounts at risk of churn and identify new growth opportunities. We give you the tools to manage your entire Business Review and customer feedback process, measure regular and consistent NPS and CSAT while empowering you to master retention and upselling.

Find out why Clientshare is already used by more than 1-in-2 FTSE 100 and 1-in-3 S&P companies to stop losing clients and start growing partnerships.

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+15%

upselling
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+5%

retention
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+26

NPS

Problems we hear

Quality reviews only happen with a small number of clients with limited reach and minimal visibility

Low engagement rates from customers and no structured way for customers to consistently give feedback

Leadership has minimal visibility into account activity & performance

What if...

You could be ensured your teams run regular reviews and get regular scores and feedback

You could get increased engagement rates across all accounts and stakeholders

You had full visibility of real time customer health data and actions


How it works

Our platform gives businesses the tools to easily uncover risks of churn and identify new growth opportunities. We enable you to manage your entire Business Review and customer feedback process in one place, measure regular and consistent NPS and CSAT, while empowering you to master retention and upselling.

MANAGE

Build an efficient & effective Business Review process

1

Easily build a standardised, consistent and professional Business Review experience across all your accounts

2

Increase visibility of scores, feedback and communications between client stakeholders and your senior leaders

3

Improve the efficiency of your Business Reviews and customer feedback management 

Dan Eckett

Client Solutions Director UK&I, SEKO Logistics

 

“The regular reviews and consistent workflow of Pulse ensures we keep our clients as up to date as possible on our progress. Pulse helps us gather regular feedback and NPS scores to act quickly, adding significant value.”

 

 

 

 

MEASURE

Collect scores & feedback consistently from your clients

1

Improve response rates and gain more client feedback through combining QBRs with CSAT and NPS

2

Gain customer insights regularly and consistently so you can act at the right time to mitigate risk or nurture growth

3

Increase your stakeholder reach across all your accounts by sharing QBR decks and innovation while gathering feedback

Jason Bendell

Partnership Director, Chartwells Independent - Compass Group

 

Pulse has enabled us as a senior leadership team to be able to jump on client queries at the right time. We can set up alerts and notifications to see client comments and scores when we need to. Even if we think or assume a client is happy, sometimes their scores haven't been where we think it would be. Clientshare gives us the power to have the right conversations to reduce the risk of churn.”

 

 

 

 

MASTER

Real time dashboards helps you master risks & opportunities

1

Alerts to uncover accounts at risk of churn so you can act in time

2

Dashboards to pinpoint your best opportunities for growth

3

Insights to protect margins at renewals and renegotiate on value, not price

Claire Rumsey

Sector Managing Director, OCS

 

“Clientshare Pulse has really helped us to put a framework around our business reviews for our clients and been able to capture the good feedback as well as the areas where we get challenged and need to improve. It's also enabled us to link in our data through our Power BI reporting, which in our business as we grow and we want to connect more with our clients, to use those API links and to use the data insights to improve our service delivery is really key for all our stakeholders.”

 

 

 

 

PRODUCT TOUR

Explore Pulse in this virtual product tour

Customer Headshots - Campbell Murdoch - Managing Director - ABM

"Pulse isn’t just a tool we use; it’s a core part of how we run CX at ABM. It helps us continue to retain customers, grow accounts and make better strategic decisions. And, most importantly, Pulse gives us the extra visibility we need to ensure we’re delivering the best possible service to every customer."

Campbell Murdoch, ABM

Customer Headshot - Maria de Cabo Ramos, EMCOR UK

"Using Pulse allows us to demonstrate clearly that we care about what the customer has to say, that we will listen to them and, most importantly, act on their insights.

We can show how our NPS and customers’ satisfaction improves over time, enabling us to demonstrate the value we add."


Maria de Cabo Ramos, EMCOR UK

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"Clientshare is Guidant’s global platform for client engagement and has been instrumental in key contract retention and growing Guidant’s credibility within client accounts. Whitespace selling opportunities have been created as Guidant has evidenced their value. 

Since 2016 Clientshare has helped Guidant Global to achieve a retention of 98%."

Simon Blockley, Guidant Global

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"The tool is much easier than sending reviews and comments via email, and then manually gathering and sharing client feedback."

Chris Wood, OCS

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"Pulse drives client value as we're able to adjust and respond to feedback, and it's rewarding for our teams when they get recognised by the client."

Jonathan Leaper, XEROX

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"The Pulse tool has become a key selling point for our tenders or when talking to potential new clients. It shows that we offer our clients the opportunity to give us regular feedback, that we care about what our clients think about us and that we will take immediate action. That's pretty powerful."

Daniel Eckett, SEKO Logistics

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“Pulse has enabled us as a senior leadership team to be able to jump on client queries at the right time. We can set up alerts and notifications to see client comments and scores when we need to. Even if we think or assume a client is happy, sometimes their scores haven't been where we think it would be. Clientshare gives us the power to have the right conversations to reduce the risk of churn.”

Jason Bendell, Compass Group

Customer Headshot - Sophie Rioch, DOC Cleaning

"The visibility Pulse provides alongside the ability to monitor client sentiment is invaluable to us."

Sophie Rioch, DOC Cleaning

The QBR Frustration whitepaper front cover

Download our research whitepaper, 'The QBR Frustration'

We interviewed 100 senior leaders of B2B enterprises across the Logistics, FM, Contract Catering, IT, RPO and BPO sectors from the UK and US. The research reveals the failures of today's QBRs and highlights the urgent need for better business conversations. Learn more about where you can improve your QBRs to protect your margin and grow relationships with buyers today.

Calculate the ROI of using our QBR platform in your business

Our customers have seen great results, try our ROI calculator and see what it can do for you.

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+5%

retention
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+15%

upselling
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26

NPS

Book a Demo

Talk to someone from our great team who would love to show you the platform and share how Clientshare can help you increase your retention and growth.

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