Latest Resources & Research
Why treating your suppliers well is good for business – and how to do it
According to Capgemini, organisations need to develop new approaches for collaboration and information sharing with suppliers as better buyer-supplier experiences are proven to lead to “innovation, greater opportunities for cost reduction, and better spend control.”Download
Why and How to deliver stronger longer-lasting B2B Customer Relationships
Global insights company, CEB, state that “53% of organisations cite Customer Experience as the number one reason why they win business.” Research company, Gartner, are even bolder and claim that through 2017, “89% of marketers expect Customer Experience (CX) to be their primary differentiator.”
Whether you agree more with CEB or with Gartner, the strategic link between the provision of a great Customer Experience (CX) and great business performance can’t be ignored – the better the CX, the better the business results.Download
CloudFM – Save OutSourcing
Outsourcing is a cornerstone of the British economy. Few large organisations could maintain productivity without it. But, in the outsourcing sector itself, bad behaviours, systems and processes are rife. Inefficiency, poor service and financial under-performance is the result.
Deloitte’s CPO Review
A clear shift in procurement focus towards innovation and value requires an acceleration in the pace of change especially in leadership, talent and digital procurement. As national and global economies improve, procurement have a pivotal role to play in increasing supply chain transparency, accessing supplier innovation and delivering enterprise wide cost reduction. Exceptional procurement, supplier, business and digital leadership will differentiateDownload
those organisations that deliver an impact that matters.
B2B Customer Experience: Winning in the Moments that Matter
In the world of business to business (B2B), commercial success for a firm lies in the strength of the relationships it creates with its customers. In any walk of life, relationships are won or lost in key moments.Download
Accenture: Technology Vision 2017
Today, changes are still all around us, and are coming faster than ever. The key point is that we are in control. It’s no longer people who are adapting to technology – rather, the technology is adapting to us.Download
EY: Getting the basics right in procurement
In many government and commercial organisations procurement has now become recognised as a fundamental enabler of business strategy and a preferred method for achieving sustainable cost reduction.Download
CapGemini on Supplier Relationship Management
The market for SRM applications has changed with the most important trends being the strong push towards the cloud and greatly increased usability with mobile applications.Download
PwC on Supplier Relationship Management
Do you want to know how your key suppliers drive your company’s competitive advantage? PwC experts explain what makes a world class SRM programme and how you can establish your own effective SRM programme.
If you’re interested in Client Share, Get in Touch!
16 Tips to deliver results with Client Share
This article describes how you can get the most of out of Client Share. Driving engagement is key, which will keep users involved and thereby improve customer experience.