Latest Resources & Research
B2B Customer Experience: Winning in the Moments that Matter
In the world of business to business (B2B), commercial success for a firm lies in the strength of the relationships it creates with its customers. In any walk of life, relationships are won or lost in key moments.Download
Accenture: Technology Vision 2017
Today, changes are still all around us, and are coming faster than ever. The key point is that we are in control. It’s no longer people who are adapting to technology – rather, the technology is adapting to us.Download
EY: Getting the basics right in procurement
In many government and commercial organisations procurement has now become recognised as a fundamental enabler of business strategy and a preferred method for achieving sustainable cost reduction.Download
CapGemini on Supplier Relationship Management
The market for SRM applications has changed with the most important trends being the strong push towards the cloud and greatly increased usability with mobile applications.Download
PwC on Supplier Relationship Management
Do you want to know how your key suppliers drive your company’s competitive advantage? PwC experts explain what makes a world class SRM programme and how you can establish your own effective SRM programme.
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16 Tips to deliver results with Client Share
This article describes how you can get the most of out of Client Share. Driving engagement is key, which will keep users involved and thereby improve customer experience.