Why Professional Services accelerates Return on Investment?
25% of value from B2B Suppliers is left on the table.
Client Share provides the leading platform for delivering, measuring & managing world-class Client Experience.
In Enterprise treating the implementation of any software as purely a technology project is a recipe for failure.
To achieve ROI, you may need a co-ordinated change programme that encompasses people, process & technology.
What is Client Share’s Professional Services capability?
Our Professional Services offering is designed to help you unlock hidden value from your strategic Suppliers.
Leading Suppliers recognise that the greatest value they bring to you business is when their full account capabilities are brought to life by delivering a world class Supplier Experience.
How does it work?
We begin by assessing your buyer-supplier relationship(s) through a rich assessment of the key pillars of Supplier Experience.
Communication & Feedback
Continous Improvement & Innovation
The assessment encompasses x3 key activities:
•Online Assessment, Online Leadership and Account Team Assessment
•Consultant interview with each Account Directors (30 mins)
•Consultant interview with Client Stakeholders (30 mins)
We create a SX report for your business.
•a high level and comparative view of the maturity of your Suppliers
•a summary of strengths and areas with most improvement opportunity
•a high level quantified business case
The report plots each account to show how your Suppliers compare.
The report plots areas of strength and weakness for each of the 6Cs of Supplier Experience.
Client Share work with you to develop a a Fitness Plan for SX improvement and Client Share implementation
•Prioritisation of Suppliers based on their current and future-potential business value
•A roll-out plan including sequencing and phased view of costs and benefits
•Implementation plan includes an account-level review of the SX improvement
•Fully managed implementation service led by Client Share implementation and consulting team
•Workshops for Managers to help them to lead the way
•Roll out support for the first account to go live
•Fully managed implementation service led by Client Share implementation and consulting team.
A structured review process to regularly assess and map how your SX and business results are improving and / or flagging areas of improvement.
•Periodic reviews to assess performance and identify further improvement opportunities
•Track improvements and show correlation of these with financial performance
•Benchmark with external market